I had a woman at my table order a cappuccino with no foam. I say, “OK one latte.” (A cappuccino is a cappuccino because of the extra foam. Otherwise, it is just a latte) She yells back, “NO DID YOU HEAR ME!? I want a cappuccino with no foam!” I tried to explain the difference and she tried to explain to me about how when she was in Italy that’s what she would order bla bla bla…So I said fine one cappuccino no foam and went in the back and made her a latte. she drank it and said it was delicious and exactly what she wanted…ugh….