I had just made the rounds and was in the staff area, tidying and making sure my water pitchers were filled, and one of my coworkers (marked as JB) comes flying through the kitchen and collapses on one of the extra chairs we kept stacked there.
Now, JB was only seventeen at the time, and he was pretty new at waiting tables, and he was absolutely terrified, eyes wide, shaking like a leaf. I pour him a glass of water and ask him what the hell happened.
JB: “I was getting B7’s drink order from the bar, and one of the guests backed her chair right into me, and I dropped the whole thing on her and her fur coat.”
Me: “Please tell me it was white wine.”
JB: “All red. God, the floor manager is going to kill me. Can I hide here for a bit?”
I tell him to catch his breath and keep an eye on the lodge room for me, and I go to scope out the scene of the crime. I get halfway through the kitchen and I start to hear the screaming. Fur coat lady is kicking up such a fuss that the entire BOH has emptied and they’re furtively taking a look at the scene unfolding before them.
The floor manager is trying to calm her down, and figure out what to do. She’s screaming at him about how we’re going to have to pay for the cleaning, and she’s going to sue, and yadda yadda.
Floor Manager: “I’m terribly sorry this happened, but we are particularly busy tonight. Did our hostess not give you the option to check your coat?”
Fur coat lady: “Are you fucking retarded? I’m not going to trust my fur coat to a fucking (insert racial slur)
Floor manager: “Look lady, I saw you back your chair into JB, and now you’re admitting that you refused to check your coat. You can take your shit and get out of my dining room.”
The fur coat lady then throws her glass at the floor manager and stomps out screaming. JB was forgiven, and we never saw her again. From what I heard through the rumor mill, her club account got canceled and she’s forever blacklisted from the establishment.